Nuance Communications, a healthcare software company which specializes in speech and imaging, has had a run of bad luck with external and internal incidents in 2017.
Last year NotPetya malware cost the company $92 million in revenue, mainly from the disruption of transcription services and systems used by healthcare customers. Nuance quickly attempted to restore client functionality which took over a month for complete remediation and restoration. This attack constituted a security incident under the HIPPA Security Rule but not a breach of PHI under the BNR (Breach Notification Rules).
In December 2017, only months following the NotPetya incident, there was an unrelated data breach from a former Nuance employee involving the PHI of 45,000 individuals. The records included healthcare provider’s patient assessments, diagnoses, dates of service and care plans. The attacker stole these records through an unauthorized access of a transcription platform.
Nuance stated that it continues to enhance its security protection to prevent further cyberattacks as these incidents have resulted in negative press and has lost potential revenue.
Proficio Threat Intelligence Recommendations:
- Proper network segmentation to mitigate the spread of malware outbreaks
- Implement and enforce access controls to prevent unauthorized access
- Backup critical systems and store them off-network
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